You will receive your order at the address you indicate.
For national shipments to Spain, shipping costs are € 5. Finally, the shipping costs to the rest of destinations are calculated at the time of the order confirmation and the calculation is made taking into account the weight of the order and the country of destination.
* Shipments to Ceuta, Balearic Islands, Canary Islands, Melilla and Gibraltar; Possible customs charges are not included in our rates and will be billed separately.
National: Within 48 hours approx. (with the exception of the Canary Islands, Ceuta and Melilla)
International: 5 days approximately.
In cases where you believe that at the time of delivery the product does not conform to the provisions of the Contract, you should contact us immediately through our contact form providing the product data as well as the damage the product has, or by calling to +34 972781797 where we will indicate you the way to proceed.
The product can be returned to our Girona or Anglès stores, or we will send you our carrier so that you can return it at no cost. We will proceed to carefully examine the returned product, and we will notify you by e-mail, within a reasonable time, if the CHANGE or substitution of the same product is applicable. CHANGE or replacement of the product will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
We use our own and third party cookies to provide a better service to our customers and to offer you information and advertising that is of your interest. If you continue browsing, we consider that you accept its use. You can always configure your browser so that cookies are not registered. You can find how to do it on this page.
- What is a cookie?
A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary, otherwise the site is unable to work properly. These small text files are associated to an anonymous user without the possibility of deducing personal data from it. These cookies do not contain confidential information that identifies you personally. In general these files are associated to the identifier of a device (IP), but not to a specific user, so the personal data cannot be deduced.
- Type and purpose of cookies:
The list below provides more details about what cookies we use:
Own cookies are those that are sent to the user´s computer from computers managed by Cloet`s Retail Services S.L. and from which the service requested by the user is provided.
Third party cookies are those that are sent to the user´s computer from a computer that is not managed by Cloet`s Retail Services S.L., such as a social network.
We collect browsing data in a non-anonymous way in order to analyze the information collected from your browser and to improve your browsing experience in our stores.
We use local storage cookies, PHPSESSID, SERVERID, _atuvc, barra_cookies, cookie_cart, cookie_cart_total, datos transporte, nospeeder and tradenewsletter. These cookies are needed for the site to work. Without them you won´t be able to add items to your cart or checkout.
The site uses its own personalization cookies that allow the user to set elements such as the language or country of delivery so they can have a better browsing experience.
The site uses measurement cookies that allow us to perform the measurement and statistical analysis of the use made by users of our service. Your navigation is analyzed through our website in order to improve the product offer and the service.
- How can I disable cookies?
Google Chrome: (http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647)
Internet Explorer: (http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9)