Terms and conditions of use

Where can I receive my order?

You will receive your order at the address you indicate.

Can the country of delivery be different from the country of purchase?

The country of delivery must always be the same as the one indicated in the purchase at the time of registration.

How much are the shipping costs?

For national shipments to Spain, shipping costs are € 5. Finally, the shipping costs to the rest of destinations are calculated at the time of the order confirmation and the calculation is made taking into account the weight of the order and the country of destination.

* Shipments to Ceuta, Balearic Islands, Canary Islands, Melilla and Gibraltar; Possible customs charges are not included in our rates and will be billed separately.

What is the delivery time for orders?

National: Within 48 hours approx. (with the exception of the Canary Islands, Ceuta and Melilla)

International: 5 days approximately.

PAYMENTS

How can I pay for my orders at www.cloets.com? 

CLOET'S payments are made securely by credit card: Visa, Visa Electron, Mastercard.

Is it safe to buy online? With the aim of giving maximum security to the payment system, CLOET'S uses the "secure payment" system of leading financial entities in electronic commerce. Accordingly, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial entity. For payment with Visa and Mastercard, CLOET'S only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol, which is recognized by the Verified by Visa and MasterCard SecureCode badges. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect with the issuing bank of the same, which will request authorization of the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of fraud through the Internet, CLOET'S reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the merchandise acquired is delivered in accordance with the information included in the order.

RETURNS AND CHANGES

Return for withdrawal:

In the case of not being satisfied with the selected products, you as a consumer may withdraw from the Contract and have 15 working days to return the items, without any penalty and without the need to indicate the reasons.

In no case, you will be reimbursed for the price paid for such products, but you will be offered the possibility of exchanging for another product or for the value of the purchase made by you, the latter with no expiration limit.

You will be responsible for the direct costs of returning the product when you do not make the direct return to the store. The products must be returned in the same conditions in which they were received including their original packaging, with all the instructions, documents and packaging of the products. No refund will be made if the product has been used beyond the mere opening of the product, or if it has suffered any damage, so you should be careful with the products while they are in your possession.

Returns of defective products:

In cases where you believe that at the time of delivery the product does not conform to the provisions of the Contract, you should contact us immediately through our contact form providing the product data as well as the damage the product has, or by calling to +34 972781797 where we will indicate you the way to proceed.

The product can be returned to our Girona or Anglès stores, or we will send you our carrier so that you can return it at no cost. We will proceed to carefully examine the returned product, and we will notify you by e-mail, within a reasonable time, if the CHANGE or substitution of the same product is applicable. CHANGE or replacement of the product will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

COOKIES

We use our own and third party cookies to provide a better service to our customers and to offer you information and advertising that is of your interest. If you continue browsing, we consider that you accept its use. You can always configure your browser so that cookies are not registered. You can find how to do it on this page.

- What is a cookie?

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary, otherwise the site is unable to work properly. These small text files are associated to an anonymous user without the possibility of deducing personal data from it. These cookies do not contain confidential information that identifies you personally. In general these files are associated to the identifier of a device (IP), but not to a specific user, so the personal data cannot be deduced.

- Type and purpose of cookies:

Cloet`s uses cookies to help us provide you with a better user experience based on your personal preferences. By using cookies Cloet`s Retail Services S.L. makes sure that you do not receive or need to enter the same information every single time you visit the Cloet`s websites. Cookies are also used to optimize the performance of the websites. For example, cookies make the checkout process easier or help you to find a specific item of clothing faster.

The list below provides more details about what cookies we use:

Own cookies are those that are sent to the user´s computer from computers managed by Cloet`s Retail Services S.L. and from which the service requested by the user is provided.

Third party cookies are those that are sent to the user´s computer from a computer that is not managed by Cloet`s Retail Services S.L., such as a social network.

We collect browsing data in a non-anonymous way in order to analyze the information collected from your browser and to improve your browsing experience in our stores.

We use local storage cookies, PHPSESSID, SERVERID, _atuvc, barra_cookies, cookie_cart, cookie_cart_total, datos transporte, nospeeder and tradenewsletter. These cookies are needed for the site to work. Without them you won´t be able to add items to your cart or checkout.

The site uses its own personalization cookies that allow the user to set elements such as the language or country of delivery so they can have a better browsing experience.

The site uses measurement cookies that allow us to perform the measurement and statistical analysis of the use made by users of our service. Your navigation is analyzed through our website in order to improve the product offer and the service.

The site also uses Google Analytics and Google Adwords cookies, specifically cookies _utma, _utmb, _utmc and _utmz. This is a web analytics service provided by Google Inc. ('Google' from now on). Google Analytics and Google Adwords use cookies, which are small data files that are stored on your computer and that help the web analyze how users use it. These cookies allow the website to remember information about your visit, such as your preferred language or the country of delivery, which may facilitate your next visit and make the web more useful to you. The information generated by the cookies on your use of the website (including the IP address) will be transmitted and stored by Google on its servers. Google will use this information in order to evaluate the use of the website, make reports on the activity of the website and provide other services related to the web activity on the internet. Google will not associate your IP address with any other information that Google may have. For more information you can consult the page www.google.com/intl/es/analytics/privacyoverview.html

- How can I disable cookies?

You can modify your browser to turn off cookies. This is very easy to do. Please note: if you disable cookies, your user name and password will no longer be stored on any website. Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org (English only).

Firefox: (http://support.mozilla.org/es/products/firefox/cookies)

Google Chrome: (http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647)

Internet Explorer: (http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9)

Safari: (http://support.apple.com/kb/ph5042)